Refund policy
Refund Policy
At EirumHome, we want you to shop with confidence. That's why every order is backed by our 60-Day Money-Back Guarantee.
60-Day Returns
You may request a return within 60 days of receiving your order.
To be eligible, the item must be unused, in its original condition, and in its original packaging whenever possible. Please keep your proof of purchase.
How to Request a Return
To start a return or if you need assistance, simply contact our support team at:
Our team will review your request and guide you through the next steps.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at support@eirumhome.com. We'll work quickly to resolve the issue.
Non-Returnable Items
Certain items cannot be returned for hygiene, safety, or legal reasons. These may include:
- Personal care products that have been opened or used
- Perishable goods
- Custom or personalized products
- Gift cards
If you are unsure whether your item is eligible, please contact us before requesting a return.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please contact our support team and we'll help you find the best solution.
European Union Customers
If your order is delivered within the European Union, you may have additional consumer rights under applicable law. These rights remain unaffected by this policy.
Refunds
Once your request has been reviewed and approved, your refund will be issued to your original payment method.
Please note that depending on your bank or payment provider, it may take several business days for the funds to appear in your account.
If you have any questions regarding your refund, please contact us at: